Support

Email support@montgomeryappworks.com. Please don't include patient information, and don't send full license or DEA numbers unless we ask.

Common questions

How do I add my office manager?

Sign in as the owner, open Settings, and give them the invite code. They choose "Join with an invite code" when they create their account. You can make a new code at any time, which stops the old one working.

I forgot my password

Password reset by email is not available yet. Email support from the address on your account and we will help.

Does it send reminder emails?

Yes. Once a day, the owner (and up to 5 other addresses the owner adds) gets one email listing licenses that reach 90, 60, 30, 14 or 7 days before expiry, or have expired. Each license is listed once per reminder day. The owner chooses the days and recipients, and can send a test email, in Settings. Every email has a link to turn reminders off for that address. Reminder emails come from reminders@notify.renewroll.app.

How do I upload a copy of a license?

Open the person, choose "Edit and documents" on the license, and add a PDF, JPEG, PNG or HEIC file up to 10 MB. Each organization can store up to 500 documents and 1 GB; Settings shows how much you have used.

How do I get my data out?

Use Export for a CSV of all staff, or the button on a person's page for just that person. Export also has a full JSON data export.

How do I delete everything?

The owner can delete the account in Settings. That deletes the organization, its staff, licenses, uploaded documents, reminder settings and member accounts.